Frequently Asked Questions (Soft play Addition)

  • Yes — Tiny Joy Collective is fully insured for your peace of mind. We do ask that the event host ensures responsible adult supervision at all times, with an appropriate ratio of adults to children in the play area. A liability waiver will be signed before the event begins to acknowledge that Tiny Joy Collective cannot be held liable for injuries or claims. Safety is a shared effort, and we’re here to help make it easy

  • Delivery is complimentary within 15 miles of zip code 08859 in Middlesex County. Locations beyond that radius may include a small delivery fee of $50 dollars.

    We handle everything — delivery, setup, and breakdown. Setup typically takes 1-1.5 hours depending on your package, and this time is separate from your booked play time. Please make sure we have easy access to the venue and let us know ahead of time if there are stairs, limited parking, or other access challenges so we can plan accordingly.

  • Our play areas vary by package, but here’s a quick guide:

    • Little Tiny Joy: 10x10

    • Pure and Ultimate Tiny Joy: 15x15

    If you’re working with a unique space, just let us know — we’re happy to adjust layouts whenever possible.

  • For safety reasons, we cannot set up soft play outdoors in rain, strong winds, or muddy conditions. If the weather becomes unsafe and no indoor backup location is available, we’ll issue a credit toward a future event.

  • We know accidents happen, but if equipment is damaged due to negligence or preventable misuse, a repair or cleaning fee may apply. To keep everything safe and beautiful, please follow these guidelines:

    • No shoes or heels on the equipment

    • No food, drinks, candy, gum

    • No face paint, slime, chalk, markers, crayons, glitter, confetti, sand, or sharp objects

    • No wrestling or overcrowding

    • Equipment must remain where it was originally set up

    • All ball‑pit balls must be back in the pit at pickup

    These rules help protect the equipment and ensure a safe experience for all little ones.

    • A flat, clean surface free of debris

    • No dirt or sand

    • Access to an outlet within 35 feet if you are renting our bounce house.

    • Clear communication about stairs, long walking distances, or tricky access points

    If we arrive and the required covering is not present, the security deposit cannot be refunded.

  • To keep the space safe and joyful:

    • Adults should not sit or climb on the equipment

    • Socks only — no shoes or heels

    • No food, drinks, or messy items

    • No face paint, glitter, confetti, or sand

    • No moving equipment once it’s set up

    These guidelines help us maintain a clean, safe, and magical play environment.

Build-A-Dough & Tiny Joy À La Carte FAQ’s

  • It’s a curated, sensory‑rich playdough celebration where children explore textures, colors, and creativity through beautifully styled stations and optional take‑home dough jars.

  • Our dough experiences are designed for ages 1.5–8, depending on the package.

    • The Little Dough: 1.5–6

    • The Dough & Discover: 2–7

    • The Grand Dough: 3–8

    • Tiny Joy Dough À La Carte: 3–10

  • All dough experiences are 90 minutes, with setup and cleanup handled entirely by us.

  • Yes — our dough is taste‑safe, non‑toxic, and handmade in small batches.

  • Our dough contains flour, salt, cream of tartar, essential oil and food coloring. If your child has allergies, please let us know so we can guide you to the safest option.

  • We can adapt to living rooms, backyards, community rooms, and event spaces. A small open area (about 6–8 ft) is usually perfect.

  • This is totally up to you for all packages except for the A La Cart Experience. For the A La Cart Experience a Tiny Joy Member will always be present.

  • We typically arrive 45–60 minutes before your event to set up.

  • Absolutely. We love creating themed dough colors, mix‑ins, and signage to match your celebration.

  • Yes — dough jars make beautiful, useful, joy‑filled favors and can be added to any experience.

  • Children choose their dough color, add mix‑ins, and build their own Tiny Joy Dough Jar to take home.

  • Absolutely!